Contact us
Got a question, suggestion, or feedback? We’d love to hear from you.
Questions, suggestions, and feedback
Before you send us your question, check out our help centre and frequently asked questions (FAQs). We might already have answered it!
If you can’t find what you’re looking for, or you’d like to share a suggestion or feedback, flick us an email at help@sharesies.com.au.
You can email anytime—the team will get back to you as soon as possible. The Investor Care team are online:
Monday to Friday 5 AM to 5 PM AEST
Saturday 5 AM to 1:30 PM AEST
Complaints
If you have a complaint—or a question about our complaints process—let us know at help@sharesies.com.au.
If your complaint is related to services we’ve provided to you, you can email us at help@sharesies.com.au. You can also contact Sanlam Private Wealth Pty Limited—whose Australian Financial Services (AFS) Licence we use—at compliance@privatewealth.sanlam.com.au.
If we can’t resolve your complaint
You can contact the Australian Financial Complaints Authority (AFCA) of which Sanlam is a member (AFCA member number 14570). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Check out our Financial Services Guide for more details.
If you have a complaint specific to the platform or service provided by Sharesies Limited, let us know at help@sharesies.co.nz.
You can also contact the Sharesies NZ Investor Care team through the platform by logging on to the Sharesies NZ platform and selecting the chat bubble icon in the top-right corner of your Sharesies Portfolio.
Sharesies Limited is a Financial Services Complaints Limited (FSCL) participant. If Sharesies is unable to resolve your complaint, you can refer your complaint to FSCL.